RETURN

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We hope you are satisfied with your order. If this is not the case, you have the option to returnall purchased items within 14 days of receipt of the delivery under the right of withdrawal. Once we have received the return, we will replace the products as desired, or refund you the purchase price. 

 

RETURNS POLICY 

  • Please avoid damage (for example on the label) and contamination of the products. Please send the products back in their original packaging. The condition for the effective exercise of the right of Withdrawal remains unaffected by these provisions.
  • For personalized goods, please observe the instructions for the exclusion of the right of withdrawal.

 

RETURN  

  1. Please print and fill in this RETURN Form and include it in your package.. 
  2. Send your items to the address below. For this purpose you can use the pre-printed of the Return form.

PATRON SOCKS
c/o Returns
Frankenstraße 303
45133 Essen
Germany 

  1. Close the package carefully and attach the return label to your package.
  2. Please add information on how we should process your return (e.g., refund, change to another size, style, etc.)
  3. In the case of an exchange please clarify by indicating the item number and size, and also which alternative products you would like to have. Please note that products can only be exchanged at the same or lower price.

As soon as we have received your return, we will process your request and send you a confirmation email.

 

REFUND OF THE PURCHASE PRICE 

The refund will be processed using the same payment method you used when ordering the item. 

The condition for the effective exercise of the right of withdrawal remains unaffectedby these provisions.

 

If you have any questions regarding the process, please do not hesitate to contact us at hello@patronsocks.de

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